:root{--bg:#f5f5f4;--panel:#fff;--ink:#1c1917;--muted:#78716c;--line:#e7e5e4;--brand:#0f766e;--brand-ink:#fff;--danger:#dc2626;--warn:#d97706;--ok:#16a34a;--vacant:#ecfdf5;--vacant-line:#6ee7b7;--occupied:#eff6ff;--occupied-line:#60a5fa;--dirty:#fffbeb;--dirty-line:#fbbf24;--booked:#f5f3ff;--booked-line:#a78bfa;--maint:#f5f5f4;--maint-line:#a8a29e;--radius:10px;color:var(--ink);background:var(--bg);font-family:Be Vietnam Pro,system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit;color:inherit}a{color:var(--brand)}.app{flex-direction:column;min-height:100vh;display:flex}.topbar{background:var(--brand);color:var(--brand-ink);flex-wrap:wrap;align-items:center;gap:12px;padding:8px 16px;display:flex}.topbar .brand{margin-right:8px;font-size:17px;font-weight:700}.topbar nav{flex-wrap:wrap;gap:4px;display:flex}.topbar nav a{color:var(--brand-ink);opacity:.85;border-radius:8px;padding:6px 10px;text-decoration:none}.topbar nav a.active,.topbar nav a:hover{opacity:1;background:#ffffff2e}.topbar .spacer{flex:1}.topbar .who{opacity:.9;text-overflow:ellipsis;white-space:nowrap;max-width:240px;font-size:13px;overflow:hidden}.topbar button{color:var(--brand-ink);cursor:pointer;background:#ffffff26;border:0;border-radius:8px;padding:6px 10px}main{width:100%;max-width:1400px;margin:0 auto;padding:16px}.pill{border-radius:999px;align-items:center;gap:4px;padding:2px 8px;font-size:12px;font-weight:600;display:inline-flex}.pill.ok{color:#166534;background:#dcfce7}.pill.bad{color:#991b1b;background:#fee2e2}.pill.warn{color:#92400e;background:#fef3c7}.pill.muted{color:var(--muted);background:#f5f5f4}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px}.row{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.grid2{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;display:grid}.stack>*+*{margin-top:12px}h1{margin:0 0 12px;font-size:20px}h2{margin:0 0 8px;font-size:16px}h3{color:var(--muted);text-transform:uppercase;letter-spacing:.03em;margin:0 0 6px;font-size:14px;font-weight:600}.muted{color:var(--muted);font-size:13px}.right{text-align:right}.err{color:#991b1b;background:#fee2e2;border-radius:8px;padding:8px 12px;font-size:14px}.okmsg{color:#166534;background:#dcfce7;border-radius:8px;padding:8px 12px;font-size:14px}.btn{border:1px solid var(--line);background:var(--panel);cursor:pointer;border-radius:8px;padding:8px 14px;font-weight:500}.btn:hover{border-color:var(--muted)}.btn.primary{background:var(--brand);border-color:var(--brand);color:var(--brand-ink)}.btn.danger{background:var(--danger);border-color:var(--danger);color:#fff}.btn.small{padding:4px 10px;font-size:13px}.btn:disabled{opacity:.5;cursor:not-allowed}label.f{color:var(--muted);flex-direction:column;gap:4px;font-size:13px;display:flex}label.f input,label.f select,label.f textarea{border:1px solid var(--line);color:var(--ink);background:#fff;border-radius:8px;padding:8px 10px;font-size:14px}label.f input:focus,label.f select:focus{outline:2px solid var(--brand);outline-offset:-1px}.seg{border:1px solid var(--line);border-radius:8px;display:inline-flex;overflow:hidden}.seg button{cursor:pointer;background:#fff;border:0;padding:8px 12px}.seg button.on{background:var(--brand);color:#fff}table.t{border-collapse:collapse;background:var(--panel);width:100%;font-size:14px}table.t th{text-align:left;color:var(--muted);text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--line);padding:8px;font-size:12px;font-weight:600}table.t td{border-bottom:1px solid var(--line);vertical-align:top;padding:8px}table.t td.num,table.t th.num{text-align:right;font-variant-numeric:tabular-nums}.tablewrap{overflow-x:auto}.legend{flex-wrap:wrap;gap:12px;margin-bottom:12px;font-size:13px;display:flex}.legend span{align-items:center;gap:6px;display:inline-flex}.legend i{border:2px solid;border-radius:4px;width:14px;height:14px;display:inline-block}.floor{align-items:stretch;gap:12px;margin-bottom:12px;display:flex}.floor .fl{width:64px;color:var(--muted);background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);flex:none;justify-content:center;align-items:center;font-weight:700;display:flex}.floor .rooms{flex:1;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px;display:grid}.room{text-align:left;border-radius:var(--radius);cursor:pointer;border:2px solid;flex-direction:column;gap:4px;min-height:104px;padding:10px;display:flex;position:relative}.room .num{font-size:20px;font-weight:700}.room .type{color:var(--muted);font-size:12px}.room .guest{white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.room .icons{gap:6px;margin-top:auto;font-size:12px;display:flex}.room .icons b{background:#0000000f;border-radius:6px;padding:1px 6px;font-weight:600}.room .icons b.on{background:#fde68a}.room.VACANT{background:var(--vacant);border-color:var(--vacant-line)}.room.OCCUPIED{background:var(--occupied);border-color:var(--occupied-line)}.room.DIRTY{background:var(--dirty);border-color:var(--dirty-line)}.room.BOOKED{background:var(--booked);border-color:var(--booked-line)}.room.MAINTENANCE{background:var(--maint);border-color:var(--maint-line)}.room.alert{box-shadow:0 0 0 3px var(--danger)}@media (width<=600px){.topbar .who{display:none}main{padding:12px}.floor{flex-direction:column}.floor .fl{width:auto;padding:4px}.floor .rooms{grid-template-columns:repeat(2,1fr)}}.drawer-bg{z-index:40;background:#00000059;position:fixed;inset:0}.drawer{background:var(--bg);z-index:41;width:min(560px,100vw);padding:16px;position:fixed;top:0;bottom:0;right:0;overflow-y:auto;box-shadow:-8px 0 24px #00000026}.drawer .head{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.modal{z-index:50;background:#0006;justify-content:center;align-items:center;padding:16px;display:flex;position:fixed;inset:0}.modal>.card{width:min(520px,100%);max-height:90vh;overflow-y:auto}.bill td{padding:4px 0;font-size:14px}.bill .total td{border-top:1px solid var(--line);padding-top:8px;font-size:16px;font-weight:700}.qr{background:#fff;border-radius:8px;justify-content:center;padding:8px;display:flex}.fire{z-index:100;color:#fff;background:#b91c1c;padding:24px;animation:1s infinite firepulse;position:fixed;inset:0;overflow-y:auto}.fire h1{margin:0 0 8px;font-size:36px}.fire .card{color:var(--ink);animation:none}.fire .btn:not(.primary){color:var(--ink)}@keyframes firepulse{50%{background:#7f1d1d}}.tabs{border-bottom:1px solid var(--line);flex-wrap:wrap;gap:4px;margin-bottom:12px;display:flex}.tabs button{cursor:pointer;color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;padding:8px 12px}.tabs button.on{border-color:var(--brand);color:var(--ink);font-weight:600}.bars{align-items:flex-end;gap:3px;height:160px;padding-top:8px;display:flex}.bars div{background:var(--brand);border-radius:3px 3px 0 0;flex:1;min-height:1px;position:relative}.kpi{font-variant-numeric:tabular-nums;font-size:22px;font-weight:700}.receipt{color:#000;background:#fff;width:76mm;margin:0 auto;padding:4mm;font-family:Arial,sans-serif;font-size:12px}.receipt h2{text-align:center;margin:0;font-size:15px}.receipt .c{text-align:center}.receipt table{border-collapse:collapse;width:100%}.receipt td{vertical-align:top;padding:2px 0}.receipt .sep{border-top:1px dashed #000;margin:6px 0}.receipt .big{font-size:15px;font-weight:700}@media print{body{background:#fff}.noprint{display:none!important}@page{size:80mm auto;margin:0}}.nbadge{background:var(--danger);color:#fff;text-align:center;border-radius:999px;min-width:18px;margin-left:5px;padding:0 5px;font-size:11px;font-weight:700;line-height:18px;display:inline-block}.inbox{grid-template-columns:minmax(240px,340px) 1fr;align-items:start;gap:12px;display:grid}@media (width<=760px){.inbox{grid-template-columns:1fr}}.convlist{flex-direction:column;gap:4px;max-height:70vh;padding:8px;display:flex;overflow:auto}.conv{text-align:left;cursor:pointer;color:var(--ink);font:inherit;background:0 0;border:1px solid #0000;border-radius:8px;flex-direction:column;align-items:stretch;gap:4px;padding:8px;display:flex}.conv:hover{background:var(--bg)}.conv.on{border-color:var(--brand);background:#ccfbf1}.conv.human{border-left:3px solid var(--warn)}.conv .pill{align-self:flex-start}.ellipsis{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.small{font-size:12px}.chan{color:#fff;border-radius:4px;padding:1px 6px;font-size:11px;font-weight:700}.ch-zalo{background:#0068ff}.ch-fb{background:#7c3aed}.ch-test{background:var(--muted)}.msgs{flex-direction:column;gap:8px;max-height:55vh;padding:4px;display:flex;overflow:auto}.msg{flex-direction:column;max-width:80%;display:flex}.msg .bubble{white-space:pre-wrap;word-break:break-word;background:var(--bg);border-radius:12px;padding:8px 12px}.msg .who{color:var(--muted);margin-bottom:2px}.msg.guest{align-self:flex-start}.msg.ai,.msg.staff{text-align:right;align-self:flex-end}.msg.ai .bubble{text-align:left;background:#ccfbf1}.msg.staff .bubble{background:var(--brand);color:#fff;text-align:left}.msg.system{align-self:center;max-width:100%}.msg.system .bubble{color:#92400e;background:#fef3c7;font-size:13px}.hold{background:var(--bg);border-radius:8px;padding:8px 10px;font-size:14px}.hold.pending{background:#fef3c7}tr.pendingrow td{background:#fffbeb}textarea{font:inherit;border:1px solid var(--line);resize:vertical;border-radius:8px;padding:8px}